Answers to your questions
For any additional questions, feel free to shoot us an email at info@ausma.shop or send us an Instagram DM at @shop.ausma
About our jewellery
Where is your jewellery made?
All of our jewellery is handcrafted by us from start to finish at our studio in Canada, guaranteeing high quality. When we say our products are “handmade with love” we truly mean it.
What materials do you use?
We use high quality natural materials to make our jewellery, such as Baltic amber, sterling silver, and natural silk. We prioritize sourcing our supplies and raw materials from other small businesses.
For more information, visit our Materials page.
How can I find my size?
Each product page features a "Find your perfect fit" section that has details about the product's sizing. Please note that all our products are handmade, so some slight variations in sizes and fit are to be expected.
If you need a custom size, write to us at info@ausma.shop and we'll make it happen.
What are the care instructions?
Due to the delicate nature of handmade jewellery, some extra care is needed to ensure your jewellery's longevity.
Please refer to the care instructions on each product page to keep your AUSMA jewellery in excellent condition.
For further information, please visit the Jewellery care page.
All about ordering
Where can I buy your jewellery?
The largest assortment of our collection is available on our online store, with a selection of our jewellery is currently available at the shops listed on the Stockists page.
We're looking to work with boutique shops, especially across Canada and Europe, so please get in touch if you'd like to stock our jewellery or have recommendations of shops you'd love to see our products in.
What type of packaging do you use?
In order to minimize waste, we package our jewellery on small cards made from 100% post-consumer recycled paper that can be easily recycled again.
Online orders are packed in small paper boxes lined with tissue paper or kraft mailers with bubble wrap that protects the product in-transit. Pick-up orders are packed in kraft paper envelopes or small boxes to reduce plastic usage.
We appreciate it when customers either reuse or recycle the packaging they receive.
How will I get my order?
Shipping: All shipping options are displayed at check-out and are dependent on your delivery location.
You will receive an email notification when your order has been packaged and shipped out. The delivery timeline will depend on your delivery location and the shipping service chosen.
Pick-up: We keep our pick-up options up-to-date on our shipping page with the cities and dates when we can accommodate a free pick-up. Details will be discussed directly with the customers that choose this option, when it is available.
What is your return policy?
As a small business operating from a tiny studio, we are currently unable to facilitate returns. However, in the off chance that the product you receive is found to be defective or damaged, please reach out to us at info@ausma.shop or use our contact form as soon as possible and we'll make it right.
Other bits and pieces
Do you have any special offers?
From time to time, we'll send discount codes and other offers to newsletter subscribers, so make sure to sign up ahead of time to receive the offer.
How can I support your small business?
First of all - thank you for wanting to support us. As a one-woman show, any kind of word of mouth is incredibly helpful for small businesses.
Some ways to show your support:
Can I order custom jewellery?
We're interested in hearing your thoughts for a custom order! Please write to us at info@ausma.shop, explaining your wishes for the project and we'll get back to you within a couple of days to chat about it.
How can I get in touch with you?
We'd love to hear from you! feel free to write us an email at info@ausma.shop or use the contact form on our website.
